Refund / Return Policy

Last updated: September 1, 2025

Thank you for shopping at lumishop7.com. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we're here to help.

Returns

Return Period

You have 30 calendar days to return an item from the date you received it.

Return Conditions

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging
Include the receipt or proof of purchase

Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases
Gift cards
Downloadable software products
Some health and personal care items

Refunds

Processing Time

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Refund Timeline

Credit Card: 5-10 business days
PayPal: 3-5 business days
Bank Transfer: 7-14 business days

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lumishop7.com and send your item to our return address.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

How to Return an Item

To return an item, please follow these steps:

Contact our customer service team at support@lumishop7.com
Provide your order number and reason for return
We will provide you with a return authorization and shipping instructions
Package the item securely in its original packaging
Ship the item to our return address using a trackable shipping method

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at support@lumishop7.com with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at support@lumishop7.com.